Their knowledgeable staff takes the time to understand our needs and resolve our issues.

"One of the things I enjoy most about my relationship with American Computer Technologies is the knowledgeable staff. The service technicians always take the time to understand our needs, resolve our issues and follow up to make sure we are satisfied.

One of the emergencies calls that stands out in my mind took place when we backed up data from our DVR surveillance system and had law enforcement involved trying to view security footage. We were unable to view the footage taken from the surveillance system and the company that provided the hardware for us was unavailable despite my many urgent phone calls to them. I immediately called ACT and explained my problem to Devin, one of the senior techs at ACT, and within 10 minutes he had located all the necessary software downloads to allow the detective to continue his investigation. The entire situation was resolved instantly using your "remote support" service, effectively saving both hours of travel and onsite service time.

Another memorable example of how effective your Intelligent IT solution is: It was 8am, I was away on a business trip and got a frantic phone call from my office saying that the E-mail server was down and no one could send or receive E-Mail. This outage affected over 30 users and without email we were dead in the water. I called Devin on his cell phone and he was able to fix all of our issues from his house and within an hour. All this was accomplished without having to travel to our office which is an hour and a half away.

I can't say enough good things about ACT and their support team. All service calls have been great and EVERY time we have had a problem, it's been resolved within a reasonable amount of time. I love your "remote support" solution and yes, it is very effective at reducing the necessity of onsite service calls and eliminating expensive onsite visits. However, I have a business to run and I am not overly concerned with cost. I care more about resolving the problem and getting whatever was down, up and running again. How do you weigh the cost of someone not producing because their computer is not working. Thanks for everything, keep up the great work."

- Joe Basile, Vice President -Catania Spagna Corporation

"Intelligent IT Solution Provides Worry Free Service"

"American Computer Technologies Staff has always been prompt, courteous and knowledgeable. Both the service technicians and web design department are highly qualified and consistently up to date on all new software and hardware issues.

When we were looking for an internal communication vehicle, American Computer Technology recommended Microsoft’s SharePoint program as our Intranet. This recommendation has saved ton's of money and time for both of my companies. Our communication process is standardized and managed internally - everyone is always up to date and productive.

Over the years we've worked with ACT, I've come to rely on their Intellighent IT solution providing "Worry free Service" where ACT keeps all our systems up to date and deals with all the software and hardware monitoring. No more incompatible "patch" installations and "blue screens of death", everything is handled by their engineers allowing me to do my business and not worry about our technology."

Jack Griffin, President - Majestic Sales Corporation, BuytheCase.Net

ACT allows us to focus on our customer’s needs… not our business’ IT concerns

"The 3 things I admire most about American Computer Technologies service are:

1) Knowledge of Computers/Networks
2) Personalized “Customer-Focused” Service
3) Speed at which Service is provided.

In March of this year, we had a major network server issue. The server required several hours of your time to make operational again. You and your staff dropped everything because you knew that our business was at a stand still and we needed help. There are very few businesses that are so customer-focused and can react to their customer’s needs so quickly and in such a dedicated way. We truly appreciate your reliable business support and professional expertise.

Despite the fact that our business environment is harsh and abusive to computers, my business has experienced next to zero percent downtime. When we have the occasional computer or network issue, we know, without question, that ACT will be onsite immediately (or remotely) to resolve our problems.

We are in the business of fixing cars, not fixing computers and are forever grateful for our ongoing relationship with ACT as it allows us to focus on our customer’s needs… not our business’ IT concerns.

There are too many cases to list…. just last week one of our computers suffered a power management issue. Within just a few hours time your team diagnosed the computer, performed a repair and had the computer ready for pick-up. Your shop can handle emergency service demands with ease. The value of this level of service is priceless to a small business like ours that completely relies on its computer network to operate our business.

As the business owner, I am throughly satisfied with the level of service we receive. Your shop is appropriately staffed to serve small business customers like us. The entire ACT team is well trained and a pleasure to do business with. We are always satisfied with computer problems that “go-away” fast. Your "remote support" solution is impressive. ACT has been able to monitor the status of our network server and back-up systems 24/7. This gives me a “peace-of-mind” comfort level that is much appreciated as a business owner."

Chris Lucchetti - Lucchetti's Service Center

One stop shopping – Website, Servers, Workstations, Laptops and all our support and service requirements

We also enjoy the benefits of your Intelligent IT solution, receiving a prompt courteous response and a guaranteed onsite arrival time, especially in an emergency situation. Having your engineers monitor, manage and maintain our systems takes a big load off my mind. And last but certainly not least, my dogs love the cookies your techs bring when they come to visit with us on-site."

Karen Sealund, President - Group Insurance Service Center, Inc.

Recent move to our new office was completed without a hitch. Thank You!

We truly enjoy working with your knowledgeable and responsive team and since we don't have the capacity to keep up with changes in technology, we count on you to provide this expertise. Thus far, you've been right on - every time. Thank you and keep up the good work."

Missy Mannai - Loss Control Services, Inc